Return and Refund Policy

1. Overview

Because needles, cartridges and other items are used in skin-penetrating procedures, this policy balances your satisfaction with the hygiene and safety standards our industry requires. It applies to products bought from MAST Tattoo & PMU Dubai.

2. Order Cancellation

Before shipment: you can cancel free of charge at any time before dispatch. A full refund is issued once the order is cancelled.

After shipment: orders can no longer be cancelled once shipped. You may instead request a return after delivery.

3. How Do I Return an Item?

Any order that has been shipped, falls within a returnable category and is within 7 days of the delivery date is eligible for a return request. Contact us with your order number, details of the issue and clear photos or video.

4. Eligible for Return

You may request a return if:

• You received the wrong product
• The product is not as described on our website (non-defective)
• The product is damaged or defective on delivery
• The sterile seal or packaging of a needle or cartridge was broken or compromised on arrival

Conditions

• The request must be made within 7 days of delivery. Damaged, defective or wrong items must be reported within 48 hours of receipt.
• The item must be unused and unopened, with sterile seals and original packaging intact.
• Opened or seal-broken products are accepted only if the wrong item was sent, or it does not match its description.

5. Conditional Returns

Returns may be accepted under specific conditions for the following reasons:

• Change of mind
• Product not as expected
• Ordered by mistake
• Wrong model or size selected

Conditions

• The request must be submitted within 7 days of delivery
• The product must be unopened, with seals unbroken, in its original packaging with all accessories included
• Certain product categories may not be eligible. See Non-Returnable Products below.

6. Non-Returnable Products

Returns, exchanges or replacements are not accepted in the following cases:

• Needles and cartridges with a broken, missing or tampered sterile seal (unless the wrong item was sent)
• Products that have been opened, used, plugged in or altered in any way
• Items with tampered, missing or altered batch or lot numbers
• Sale, clearance or discounted items
• Products not returned in their original condition and packaging
• Products damaged by misuse, wrong power supply, poor storage or normal wear and tear
• Free-of-charge (FOC) or promotional items
• International orders, except where the product is faulty, damaged or the wrong item was sent

Faulty machines may still be covered by warranty. Please see our Terms & Conditions.

7. Your Refund

For delivered products: refunds apply to the product value only. Shipping and return fees are non-refundable for personal return reasons (change of mind, wrong model selected, ordered by mistake and similar).

You will receive a full refund, including shipping, if the product is faulty or damaged on delivery, not as described, the wrong item was shipped, or the issue was our error (pricing, product or description).

For undelivered orders: a full refund is issued if the order is cancelled before shipment.

8. Refund Procedure & Timeline

Refunds are processed according to your original payment method.

9. Your Resolution Options

Once your return is approved, you may choose:

• Exchange: swap for a different model or size, subject to stock availability. Processed within 1-2 working days after inspection.
• Credit note: receive the refund as store credit for future purchases. No expiry date.
• Refund: receive your money back to your original payment method.

10. Self-Return Address (UAE Customers)

To avoid return shipping charges, you may send your item directly to:

MAST Tattoo & PMU Dubai
Operated by Beauty Secret International LLC
Address: Latifa Tower - World Trade Center - 18 Floor, Room 07 - Sheikh Zayed Rd - Dubai, United Arab Emirates.
Email: info@bsicosmetics.com
Mobile: +971 55 780 5651
Office: +971 4 346 0398
Website: www.masttattoopmu.com